Yoforia Apologizes. Clarifies Position on Tap Water

I was happily surprised to receive a call yesterday from a Mr. JP Kim, the Vice President of Marketing for Yoforia Yogurt. He was highly apologetic about the situation that occurred on Wednesday when my daughter was denied a glass of tap water at their VaHi store. He emphatically stated that it is not Yoforia's policy to not offer tap water, and that the person who was in charge at the time acted unwisely. He also said that they had called all of their locations to clarify the company's policy on water.

Seems like a simple mix-up, and one that could happen to anyone. I appreciate the apology and I intend to enjoy a Yoforia frozen yogurt and a big cup of TAP WATER in the very near future. I would urge you to do the same.

Copy of  Yoforia's emailed statement to me below the break.

Yoforia refuses 7 year old paying customer a glass of water

I am not all that into complaining and I think everyone has a right to run their business the way they see fit. I just also have a right to tell my neighbors when I think something’s not right.

Here’s the story. We went to Yoforia on North Highland Avenue tonight and paid just under $15 for three cups of frozen yogurt. As we were eating my 7 year old daughter got thirsty and we went to the counter to ask for a glass of water. I thought we could use the opportunity to help build her confidence in ordering by herself. My daughter quietly asked “May I please have a glass of water sir?” The very nice boy at the register (it’s not his fault) got a little nervous, stammered, and then turned to me and replied that he was sorry but the store policy was to only sell bottled water. Personally, I think bottled water is a waste of money and the bottles hurt the environment. I’ll buy it in a pinch, but I do resent being forced into it.

Rediscover Yogurt?  More like rediscover rudeness. 

So I politely said to the boy “I’m really not into buying bottled water and my 7 year old is thirsty?” He stammered a little bit and said “Well, um we don’t have cups.” There was a stack of paper ice cream cups right in front of him so I said “Well maybe since we didn’t know this new policy before we came in you could just give us some water in one of these ice cream cups.” He said, he really wanted to and he would check.

Virginia Highlands Festival

Virginia Highlands in the Snow

It seems like every time my parents visit from Connecticut they bring the snow with them. Seriously, the last three times they have come down we have had snow and yesterday was no different.

Here are a couple photo's of the block covered in snow.